“Service can be copied but excellent service can’t …it’s a cultural thing.”

In the shoes of your customers, how EASY does it feel to do business with you?

Customer dissatisfaction and complaints take precious time and energy to investigate and remedy - not to mention the emotional energy experienced by the customer, the staff and management. In a time-poor environment we often resort to “band aid” crisis management, attending to the “symptoms” rather than the bigger picture.

As we know, customers and clients have more choice than ever before with a great variety of service providers.

Why would people choose your provision over another?
Why would people choose to come back again?
Why would people gladly refer you to their family, friends or others?

Being focused on having people feel that you CARE about their experience, needs and outcomes goes a long way toward creating happy, satisfied customers.

"Customer Service – Above and Beyond" is designed to equip staff members with insight, tools and strategies to deliver customer service from the “inside out.”

In this double PowerWeek module, staff will gain insight, tools and strategies to provide service that goes above and beyond basic expectations …resulting in the satisfaction of positively touching the life of another through their daily interactions, whether over the phone or face to face.

Week 1, Module 1 – Participants will gain tools, skills and strategies to manage self first, through the power of perspective.

Week 2, Module 2 – Participants will gain tools, skills and strategies to take charge and set the tone for every interaction. From practicing empathy to clarity, ensuring people feel heard; to keeping their own emotions in tact, enabling them to focus on the needs of the customer with a “can do” attitude and respectful interaction.

Get down to the fundamentals of serving your customers in a way that has them feeling that you’re there for them.