(Aged Care Focused)
How do you move the team from task-focus to outcome focus?
How do you connect clinical practice to the big picture of vision- guided practice?
How do you acknowledge time pressure on one hand and on the other hand, inject enthusiasm and joy in what the team does for the residents?
How do you praise a team member who delivers person-centred care?
How do you appreciate staff when they demonstrate that they care in maintaining the dignity of residents regardless of cognitive state?
How do you model the way in customer service above and beyond and demonstrate professionalism regardless of circumstances and conditions?

This module is specifically designed to answer all those questions and to give you skills and strategies to capture the hearts and minds of the team members; to get people on side to deliver care and services with ease and willingness far beyond expectations.