eLearning Courses
“PowerWeek” e-COURSES NOW AVAILABLE
ONE* WEEK • FIVE MINUTES A DAY • A LIFETIME OF RESULTS!
You can now learn online with Vivienne through powerful one* to two week e-courses – specifically designed to fit within a busy work schedule.
- Receive a daily instructional email – the tasks integrate into your workday
- You’ll be able to implement new tools and strategies immediately
- The strategies will take you from frustration to a new level of self-control
- You’ll gain knowledge and skills to foster harmony and efficiency amongst
your colleagues, leading to positive behavioural change – for life!
Check out our current PowerWeek topics below!
PowerWeek Topics:
PowerWeek: “The Perspective Filter”
Single Module – Duration: 7 business days
The powerful thing about perspective is that as soon as we ‘label’ something it influences our belief systems. When our belief systems are influenced a certain way, for example: – “she’s cranky and difficult” or “I don’t like the way he speaks to me” or “I don’t think she likes me” or “he is rude” – those ‘beliefs’ are now going to influence how we see certain people and situations, causing us to have an emotional reaction (expressed inwardly or outwardly!). This negatively affects the individual, team culture and productivity.
From day 1 of this PowerWeek, participants start implementing the tools and strategies right away, raising awareness to where they can deliberately and consciously change their perspective around people and situations. As each day unfolds with a do-able task to implement, participants progress through moment to moment self-realization, which begins to compound and express itself in positive behavioural change, more energy and vitality, and therefore, increased productivity.
Participants will gain the knowledge, tools, skills and strategies to:
- Directionalize their thinking and attitudes
- Notice and identify peoples’ strengths and positive personal qualities (no matter the behaviour)
- Spot praise opportunities and build relationships
- Take responsibility for their actions and be in charge of their experience
To register simply click the relevant ‘PayPal checkout’ button below. Note this button also accepts Mastercard and Visa
To find out more or register a group call Vivienne direct on (+61) 0422 472 389 or email your inquiry here
Single Module Registration Fees:
Individual AUD $75 (+GST*) | Groups 10+ AUD $70pp (+GST* )
*please add GST if within Australia
$82.50 inc. GSTAdd to cart
PowerWeek: “Customer Service – Above and Beyond”
Double Module – Duration: 14 business days
(NOTE: This double PowerWeek includes mandatory first module: The Perspective Filter)
“Service can be copied but excellent service can’t …it’s a cultural thing.”
In the shoes of your customers, how EASY does it feel to do business with you?
Customer dissatisfaction and complaints take precious time and energy to investigate and remedy – not to mention the emotional energy experienced by the customer, the staff and management. In a time-poor environment we often resort to “band aid” crisis management, attending to the “symptoms” rather than the bigger picture.
As we know, customers and clients have more choice than ever before with a great variety of service providers.
- Why would people choose your provision over another?
- Why would people choose to come back again?
- Why would people gladly refer you to their family, friends or others?
Being focused on having people feel that you CARE about their experience, needs and outcomes goes a long way toward creating happy, satisfied customers.
Customer Service – Above and Beyond is designed to equip staff members with insight, tools and strategies to deliver customer service from the “inside out.”
In this double PowerWeek module, staff will gain insight, tools and strategies to provide service that goes above and beyond basic expectations …resulting in the satisfaction of positively touching the life of another through their daily interactions, whether over the phone or face to face.
Week 1, Module 1 – Participants will gain tools, skills and strategies to manage self first, through the power of perspective.
Week 2, Module 2 – Participants will gain tools, skills and strategies to take charge and set the tone for every interaction. From practicing empathy to clarity, ensuring people feel heard; to keeping their own emotions in tact, enabling them to focus on the needs of the customer with a “can do” attitude and respectful interaction.
Get down to the fundamentals of serving your customers in a way that has them feeling that you’re there for them.
To register simply click the relevant ‘PayPal checkout’ button below. Note this button also accepts Mastercard and Visa.
To find out more or register a group call Vivienne direct on (+61) 0422 472 389 or email your inquiry here
Double Module Registration Fees: (save up to $51pp)
Individual or Groups AUD$99pp (+GST )*
*please add GST if within Australia
$108.90 inc. GSTAdd to cart
NOTE: If you have previously registered and completed the mandatory first PowerWeek module: “The Perspective Filter” then the single module registration fee below applies…
Single Module Registration Fees:
Individual AUD $75 (+GST*) | Groups 10+ AUD $70pp (+GST* )
*please add GST if within Australia
$82.50 inc. GSTAdd to cart
View The ContentPowerWeek: “How to Engage your Team Beyond the Task”
(Aged Care focus – but not restricted to)
Double Module – Duration: 14 business days
(NOTE: This double PowerWeek includes mandatory first module: The Perspective Filter)
How do you move the team from task-focus to outcome focus?
How do you connect clinical practice to the big picture of vision- guided practice?
How do you acknowledge time pressure on one hand and on the other hand, inject enthusiasm and joy in what the team does for the residents?
How do you praise a team member who delivers person-centred care?
How do you appreciate staff when they demonstrate that they care in maintaining the dignity of residents regardless of cognitive state?
How do you model the way in customer service above and beyond and demonstrate professionalism regardless of circumstances and conditions?
This module is specifically designed to answer all those questions and to give you skills and strategies to capture the hearts and minds of the team members; to get people on side to deliver care and services with ease and willingness far beyond expectations.
To register simply click the relevant ‘PayPal checkout’ button below. Note this button also accepts Mastercard and Visa
To find out more or register a group call Vivienne direct on (+61) 0422 472 389 or email your inquiry here
Double Module Registration Fees: (save up to $51pp)
Individual or Groups AUD $99pp (+GST *)
*please add GST if within Australia
$108.90 inc. GSTAdd to cart
NOTE: If you have previously registered and completed the mandatory first PowerWeek module: “The Perspective Filter” then the single module registration fee below applies…
Single Module Registration Fees:
Individual AUD $75 (+GST*) | Groups 10+ AUD $70pp (+GST* )
*please add GST if within Australia
$82.50 inc. GSTAdd to cart
PowerWeek: “Managing Conflict, Difficult People and Situations”
Double Module – Duration: 14 business days
(NOTE: This double PowerWeek includes mandatory first module: The Perspective Filter)
Dealing with conflict and difficult people can take up a lot of our time not to mention the physical and emotional toll. In this module you will gain practical tools, skills and strategies to fast track to cognitive versus being emotional with the situation. Learn how to separate the person from the behaviour and get down to the facts of the actual situation at hand. Re-frame the fear and discomfort of “confrontation” to a new understanding, where you can move forward with a plan of action for the best outcomes.
To register simply click the relevant ‘PayPal checkout’ button below. Note this button also accepts Mastercard and Visa
To find out more or register a group call Vivienne direct on (+61) 0422 472 389 or email your inquiry here
Double Module Registration Fees: (save up to $51pp)
Individual or Groups AUD $99pp (+GST *)
*please add GST if within Australia
$108.90 inc. GSTAdd to cart
NOTE: If you have previously registered and completed the mandatory first PowerWeek module: “The Perspective Filter” then the single module registration fee below applies…
Single Module Registration Fees:
Individual AUD $75 (+GST*) | Groups 10+ AUD $70pp (+GST* )
*please add GST if within Australia
$82.50 inc. GSTAdd to cart