Conflict Resolution 1-Day Workshop
Avoid the ongoing stress of leaving situations unresolved! In this one day workshop you will gain sound strategies to reframe confrontation to a positive proactive plan of action and apply assertive dialogue to address the situation.
Content
- turning conflict inside out – managing emotions in self & others
- managing the situation versus managing the person
- practicing the solution-focused approach in managing conflict and disagreement
- taking the fear out of confrontation
- developing fundamental skills in assertiveness
- creating dialogue and solutions for managing difficult situations
Participants will have the opportunity to discuss and explore skills and tools as applicable to their various conflict situations. You will leave with a plan of action to address your situation.
Who should attend?
This workshop is designed for managers, team leaders, general nurses, aged care nurses, midwives and the multidisciplinary team and is applicable to both healthcare and small businesses outside of healthcare.